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Altafiber (formerly Cincinnati Bell) is a regional telecommunications service provider based in Cincinnati, Ohio, United States. It provides landline telephone, fiber-optic Internet and IPTV services.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with Altafiber:
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In the last three months, how would you rate Altafiber?
2.72 out of 5 1,238 ratings
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Problems in the last 24 hours in Florence, Kentucky
The chart below shows the number of Altafiber reports we have received in the last 24 hours from users in Florence and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Altafiber. Are you experiencing issues or an outage? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Altafiber users through our website.
Internet (61%)
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Wi-fi (12%)
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TV (11%)
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Total Blackout (10%)
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E-mail (4%)
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Phone (2%)
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Live Outage Map Near Florence, Boone County, Kentucky
The most recent Altafiber outage reports came from the following cities:Independence, Cincinnati, Bellevue, Dayton, Lawrenceburg, Edgewood, Fort Thomas, Columbia, Union, Erlanger, Florence, Newport, Covington, Burlington and Walton.
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| City | Problem Type | Report Time |
|---|---|---|
 Independence | Internet | |
| Cincinnati | Internet | |
| Cincinnati | Wi-fi | |
| Cincinnati | TV | |
| Bellevue | TV | |
| Cincinnati | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Altafiber Issues Reports Near Florence, Kentucky
Latest outage, problems and issue reports in Florence and nearby locations:
- Holly Robinson (@hollyrob19) reported fromCincinnati, Ohio
@CincyBell Closed-captioning is down on my Fioptics TV.
- Holly Robinson (@hollyrob19) reported fromCincinnati, Ohio
@CincyBell @FreeformTV Fioptics TV is having a problem with CNN....
Altafiber Issues Reports
Latest outage, problems and issue reports in social media:
- 𝕂𝕒𝕥𝕙𝕪 (@cincy_kathy) reported
@GetSpectrum How many times do I have to get a Tech to come out before I get dependable service. My internet luck has sucked the past 2.5 weeks. I have to go to my parents house half the times to work. No one showed up for appt #5 today. @CincyBell looking good.
- Zach Lind (@wildcard1250) reported
@CincyBell If the calls we have made to troubleshoot actually worked I would have never tweeted that. New routers and people working on it have never caused it to work. My father has networking experience and cannot get it to work. After years of this it is still slow and unreliable.
- CharlieG (@mrdjchuck) reported
@CincyBell Would be nice if we could get Fioptics in my community! The rest of our street has service but nobody will return our calls....WTH?!?!!!?!!!
- Ed Garst (@evil_ed1226) reported
Thanks @CincyBell for messing up my Internet twice in as many days. And I don’t even have your service. But the crew you hired to dig up my front yard did a good job messing up your competitor’s service.
- Kevin Bishop (@kevinandrewbis1) reported
@GetSpectrum you charge me $79 for 200Mbps but @CincyBell is willing to charge only $49 for 500Mbps for 24 months. I called your customer service about getting a better rate, but he just said $79 for 200 is the best he can offer. Anything you can do for me or do I switch?
- CharlieG (@mrdjchuck) reported
Hey @CincyBell been trying to get in touch with the manager at Communtiy Solutions Dept for MONTHS and he won't return my call!! My neighborhood of 61 condos wants Fioptics!! Don't think it's too much to ask to discuss options with someone!!!! TERRIBLE customer service! 😠
- Tim McClelland (@mccleltj) reported
Does @CincyBell understand that internet is required for customers who #wfh? Service out since Saturday, and repair timeline keeps getting pushed out.
- Nasa NF (@NfNasa) reported
@CincyBell Worst WiFi payed the WiFi last most the 20 of July and it’s already disconnected like hello stop scamming people
- Scott Bennett (@ScottB3nn3tt) reported
@ryan_cast_ @BallySportsCIN No problems on @CincyBell Fioptics.
- Dr Keeneland Dan (@fatbaldguyracin) reported
So neighbor calls fire dept cause of a low hanging wire in neighborhood, I dont have to tell you who's internet line then gets cut and for two days have to deal with @CincyBell to get the hell out to my house to fix it. We are still waiting w the BS 8-12 crap.
