The map below depicts the most recent cities in the United States where Altafiber users have reported problems and outages. If you are experiencing problems with Altafiber, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Altafiber users affected:
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Altafiber (formerly Cincinnati Bell) is a regional telecommunications service provider based in Cincinnati, Ohio, United States. It provides landline telephone, fiber-optic Internet and IPTV services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Cincinnati, OH | 80 |
| Columbus, OH | 50 |
| Dayton, OH | 24 |
| Brooklyn, NY | 18 |
| New York City, NY | 15 |
| Hamilton, OH | 12 |
| Westchester, OH | 8 |
| Chicago, IL | 6 |
| Independence, KY | 5 |
| Edgewood, KY | 5 |
| Florence, KY | 5 |
| Bellevue, KY | 4 |
| Fort Thomas, KY | 4 |
| Indianapolis, IN | 4 |
| Loveland, OH | 4 |
| Amelia, OH | 3 |
| Oak Park, MI | 3 |
| Mason, OH | 3 |
| Fairborn, OH | 3 |
| Middletown, OH | 3 |
| Miamisburg, OH | 3 |
| Lebanon, OH | 3 |
| Newport, KY | 3 |
| Harrison, OH | 3 |
| Detroit, MI | 2 |
| Toledo, OH | 2 |
| Tipp City, OH | 2 |
| Sidney, OH | 2 |
| Cleveland, OH | 2 |
| Burlington, KY | 2 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Altafiber Issues Reports
Latest outage, problems and issue reports in social media:
𝕂𝕒𝕥𝕙𝕪 (@cincy_kathy) reported @GetSpectrum How many times do I have to get a Tech to come out before I get dependable service. My internet luck has sucked the past 2.5 weeks. I have to go to my parents house half the times to work. No one showed up for appt #5 today. @CincyBell looking good.
- Zach Lind (@wildcard1250) reported
@CincyBell If the calls we have made to troubleshoot actually worked I would have never tweeted that. New routers and people working on it have never caused it to work. My father has networking experience and cannot get it to work. After years of this it is still slow and unreliable.
- CharlieG (@mrdjchuck) reported
@CincyBell Would be nice if we could get Fioptics in my community! The rest of our street has service but nobody will return our calls....WTH?!?!!!?!!!
- Ed Garst (@evil_ed1226) reported
Thanks @CincyBell for messing up my Internet twice in as many days. And I don’t even have your service. But the crew you hired to dig up my front yard did a good job messing up your competitor’s service.
- Kevin Bishop (@kevinandrewbis1) reported
@GetSpectrum you charge me $79 for 200Mbps but @CincyBell is willing to charge only $49 for 500Mbps for 24 months. I called your customer service about getting a better rate, but he just said $79 for 200 is the best he can offer. Anything you can do for me or do I switch?
- CharlieG (@mrdjchuck) reported
Hey @CincyBell been trying to get in touch with the manager at Communtiy Solutions Dept for MONTHS and he won't return my call!! My neighborhood of 61 condos wants Fioptics!! Don't think it's too much to ask to discuss options with someone!!!! TERRIBLE customer service! 😠
- Tim McClelland (@mccleltj) reported
Does @CincyBell understand that internet is required for customers who #wfh? Service out since Saturday, and repair timeline keeps getting pushed out.
- Nasa NF (@NfNasa) reported
@CincyBell Worst WiFi payed the WiFi last most the 20 of July and it’s already disconnected like hello stop scamming people
- Scott Bennett (@ScottB3nn3tt) reported
@ryan_cast_ @BallySportsCIN No problems on @CincyBell Fioptics.
- Dr Keeneland Dan (@fatbaldguyracin) reported
So neighbor calls fire dept cause of a low hanging wire in neighborhood, I dont have to tell you who's internet line then gets cut and for two days have to deal with @CincyBell to get the hell out to my house to fix it. We are still waiting w the BS 8-12 crap.
- Brent Push (@BrentPush) reported
@CincyBell why does the remote you gave my parents today not work?Oh, also your chat help is unavailable
- Craig James⚾️ (@craaigjames18) reported
@CincyBell Trust me we already called and switched to you guys. @GetSpectrum is unbearably terrible.
- DJ_Hotlunch (@DJ_Hotlunch) reported
@CincyBell legit question. How do we petition for fioptics to be ran to the rest of our neighborhood? 1/2 has it the other doesn’t. Tired of Spectrum’s terrible speed and frequent outages. Would love to get CB fioptics back!
- 𝕂𝕒𝕥𝕙𝕪 (@cincy_kathy) reported
@CincyBell Hi Caitlin. Corporate did call and left me a message. I will call next week if they do t fix me Tuesday morning. The only reason I’m trying hard is I don’t want to go from 290 mbps to 59
- I am Jack's lack of interest in names (@Thin_J) reported
Always fun to talk to @CincyBell because my internet has been dead for ~9 hours, get told it's a wide area outage, but also they have no idea at all when it *might* come back on.Didn't think my service could get less reliable than it was with Spectrum but hey. They found a way.
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