Why is my Altafiber service not working?
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Altafiber (formerly Cincinnati Bell) is a regional telecommunications service provider based in Cincinnati, Ohio, United States. It provides landline telephone, fiber-optic Internet and IPTV services.
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What isn't working?
Please let us know what issue you are experiencing with Altafiber:
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In the last three months, how would you rate Altafiber?
2.72 out of 5 1,238 ratings
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Problems in the last 24 hours
The graph below depicts the number of Altafiber reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Altafiber. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Altafiber compensate me for the outage?
The recent Altafiber outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Altafiber if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Altafiber has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by Altafiber users through our website.
Internet (61%)
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Wi-fi (12%)
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TV (11%)
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Total Blackout (10%)
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E-mail (4%)
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Phone (2%)
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Live Outage Map
The most recent Altafiber outage reports came from the following cities:Amelia, Hamilton, Independence, Brooklyn, Cincinnati, Chicago, Columbus, Bellevue, Bellbrook, Dayton, Dayton, Lawrenceburg, Oak Park, Edgewood and Mansfield.
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| City | Problem Type | Report Time |
|---|---|---|
 Amelia | ||
| Hamilton | Internet | |
| Independence | Internet | |
| Brooklyn | Internet | |
| Brooklyn | Internet | |
| Cincinnati | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Altafiber Issues Reports
Latest outage, problems and issue reports in social media:
- 𝕂𝕒𝕥𝕙𝕪 (@cincy_kathy) reported
@GetSpectrum How many times do I have to get a Tech to come out before I get dependable service. My internet luck has sucked the past 2.5 weeks. I have to go to my parents house half the times to work. No one showed up for appt #5 today. @CincyBell looking good.
- Zach Lind (@wildcard1250) reported
@CincyBell If the calls we have made to troubleshoot actually worked I would have never tweeted that. New routers and people working on it have never caused it to work. My father has networking experience and cannot get it to work. After years of this it is still slow and unreliable.
- CharlieG (@mrdjchuck) reported
@CincyBell Would be nice if we could get Fioptics in my community! The rest of our street has service but nobody will return our calls....WTH?!?!!!?!!!
- Ed Garst (@evil_ed1226) reported
Thanks @CincyBell for messing up my Internet twice in as many days. And I don’t even have your service. But the crew you hired to dig up my front yard did a good job messing up your competitor’s service.
- Kevin Bishop (@kevinandrewbis1) reported
@GetSpectrum you charge me $79 for 200Mbps but @CincyBell is willing to charge only $49 for 500Mbps for 24 months. I called your customer service about getting a better rate, but he just said $79 for 200 is the best he can offer. Anything you can do for me or do I switch?
- CharlieG (@mrdjchuck) reported
Hey @CincyBell been trying to get in touch with the manager at Communtiy Solutions Dept for MONTHS and he won't return my call!! My neighborhood of 61 condos wants Fioptics!! Don't think it's too much to ask to discuss options with someone!!!! TERRIBLE customer service! 😠
- Tim McClelland (@mccleltj) reported
Does @CincyBell understand that internet is required for customers who #wfh? Service out since Saturday, and repair timeline keeps getting pushed out.
- Nasa NF (@NfNasa) reported
@CincyBell Worst WiFi payed the WiFi last most the 20 of July and it’s already disconnected like hello stop scamming people
- Scott Bennett (@ScottB3nn3tt) reported
@ryan_cast_ @BallySportsCIN No problems on @CincyBell Fioptics.
- Dr Keeneland Dan (@fatbaldguyracin) reported
So neighbor calls fire dept cause of a low hanging wire in neighborhood, I dont have to tell you who's internet line then gets cut and for two days have to deal with @CincyBell to get the hell out to my house to fix it. We are still waiting w the BS 8-12 crap.
- Brent Push (@BrentPush) reported
@CincyBell why does the remote you gave my parents today not work?Oh, also your chat help is unavailable
- Craig James⚾️ (@craaigjames18) reported
@CincyBell Trust me we already called and switched to you guys. @GetSpectrum is unbearably terrible.
- DJ_Hotlunch (@DJ_Hotlunch) reported
@CincyBell legit question. How do we petition for fioptics to be ran to the rest of our neighborhood? 1/2 has it the other doesn’t. Tired of Spectrum’s terrible speed and frequent outages. Would love to get CB fioptics back!
- 𝕂𝕒𝕥𝕙𝕪 (@cincy_kathy) reported
@CincyBell Hi Caitlin. Corporate did call and left me a message. I will call next week if they do t fix me Tuesday morning. The only reason I’m trying hard is I don’t want to go from 290 mbps to 59
- I am Jack's lack of interest in names (@Thin_J) reported
Always fun to talk to @CincyBell because my internet has been dead for ~9 hours, get told it's a wide area outage, but also they have no idea at all when it *might* come back on.Didn't think my service could get less reliable than it was with Spectrum but hey. They found a way.
- Teodora Joseph Colombo (@14_tjc) reported
@CincyBell @riverbendpnc @chicagotheband Your call center agreed with me it was stealing and not morally or ethical to tell someone to hang on to there equipment when I moved just so you could double charge me but she said you do that all the time and she couldn’t help. Your own employees know your thief’s #worstcompany
- Amy Winkler, M.Ed. (@amy_45227) reported
Hey, @CincyBell. Our @GetSpectrum internet service has been out for HOURS w/no estimate of when it’ll be restored. Do you have any new customer promotions right now?
- J Geiler (@relieg) reported
@CincyBell Fioptics lines down (literally) in our neighborhood for over two hours. Multiple neighbors called to report outage. No one at Cincinnati Bell will acknowledge there is a problem. Is this the future you are referring to?
- Teodora Joseph Colombo (@14_tjc) reported
@CincyBell Moved two months ago and you still haven’t installed WiFi to my new house and you keep moving the deadline and now you claim a technician never came, y’all suck at your job #billcamethough
- Paul Bradford (@GhostGuyPaul) reported fromNorthgate, Ohio
If you or a relative has a @CincyBell landline you NEED to activate “Call Reveal”. Call your local store to find out how to set it up. Scammers are on the prowl and Call Reveal can help stop them getting through. #PSA
- Apocalypse Stick (@ApocalypseStick) reported
@CincyBell I've already made 4 phone calls in relation to the issue and had 3 tech visits. We had another tech visit scheduled for tmrw but you changed it to a time we're not available. Something tells me DM'ing the @CincyBell social media team is not going to get me anywhere.
- The Duke of Wallace (@Duke_of_wallace) reported
@CincyBell your latest increase in my #WiFi bill is the last straw. You have the worst equipment and customer service around. Your monopoly over our communications must end! @GetSpectrum what can you offer me?
- kiran (@kirandp96) reported
@CincyBell please return my call, pathetic customer service.
- Ben Flick (@benflick) reported fromPleasant Run, Ohio
After over 48 hours of the internet being out (s/o @CincyBell), I’ll never take having working internet for granted again.
- Allison McKenzie (@abeermckenzie) reported
@CincyBell very disappointed in your customer service. Our house was struck by lightning last night and it took out our FiOptics. We had to call your "support" line 5 times to finally get an appointment scheduled for Friday. The first 4 times they said they couldn't send anyone.
- kiran (@kirandp96) reported
@CincyBell can you respond to my DMs regarding the overcharge issue on my account?
- Gregg Siegfried (@gsiegfried) reported
@CincyBell lost all Fioptics service today at 14:40. Since then, no notice, no updates, no ETA. Not good. Help?
- Rich Dunn (@rdunn1001) reported
Very bummed about not being able to watch Olympic wrestling tonight. Can’t express how disappointed I am in Cincinnati Bell for failing to fix an internet/cable outage they have known about all day. @CincyBell
- Courtney Greer (@courtneyeryn93) reported
I need @CincyBell to hurry up and put fioptics in my area so I can get rid of ******* @GetSpectrum. Horrible customer service and they steal money from you. Unbelievable
- 𝕄𝔸𝕋𝕋 ℝ𝕆𝔻𝔼ℕ (@MattRoden13) reported
Cincinnati Bell has been steadily increasing my bill for months. No explanation. Pretty shady ****. @CincyBellWho do you have for your internet if you love them? Looking to switch
